:root {
  color-scheme: light;
  --surface-page:   #f9f9f7;
  --surface-card:   #fcfcfb;
  --surface-raised: #ffffff;
  --text-primary:   #0b0b0b;
  --text-secondary: #52514e;
  --text-muted:     #898781;
  --border:         #e1e0d9;
  --border-strong:  rgba(11,11,11,0.10);
  --shadow:         0 1px 3px rgba(11,11,11,0.06), 0 1px 2px rgba(11,11,11,0.04);
  --shadow-lg:      0 12px 32px rgba(11,11,11,0.14), 0 2px 8px rgba(11,11,11,0.08);

  --accent:      #2a78d6;
  --accent-text: #1c5cab;
  --accent-bg:   rgba(42,120,214,0.10);

  --good:      #0ca30c;
  --good-text: #006300;
  --good-bg:   #e6f4ea;

  --warning:      #fab219;
  --warning-text: #8a5300;
  --warning-bg:   #fff4e5;

  --serious:      #ec835a;
  --serious-text: #9a3412;
  --serious-bg:   #fde7de;

  --critical:      #d03b3b;
  --critical-text: #b3261e;
  --critical-bg:   #fdecec;

  --neutral-bg:   #eef1f5;
  --neutral-text: #52514e;
  --danger-bg:    #fdecec;
  --danger-text:  #b3261e;
}
@media (prefers-color-scheme: dark) {
  :root:where(:not([data-theme="light"])) {
    color-scheme: dark;
    --surface-page:   #0d0d0d;
    --surface-card:   #1a1a19;
    --surface-raised: #202020;
    --text-primary:   #ffffff;
    --text-secondary: #c3c2b7;
    --text-muted:     #898781;
    --border:         #2c2c2a;
    --border-strong:  rgba(255,255,255,0.12);
    --shadow:         0 1px 3px rgba(0,0,0,0.4), 0 1px 2px rgba(0,0,0,0.3);
    --shadow-lg:      0 16px 40px rgba(0,0,0,0.5), 0 2px 8px rgba(0,0,0,0.4);

    --accent:      #3987e5;
    --accent-text: #86b6ef;
    --accent-bg:   rgba(57,135,229,0.16);

    --good:      #0ca30c;
    --good-text: #3ecf3e;
    --good-bg:   rgba(12,163,12,0.16);

    --warning:      #fab219;
    --warning-text: #fab219;
    --warning-bg:   rgba(250,178,25,0.16);

    --serious:      #ec835a;
    --serious-text: #ec835a;
    --serious-bg:   rgba(236,131,90,0.16);

    --critical:      #e66767;
    --critical-text: #e66767;
    --critical-bg:   rgba(208,59,59,0.20);

    --neutral-bg:   rgba(255,255,255,0.08);
    --neutral-text: #c3c2b7;
    --danger-bg:    rgba(208,59,59,0.20);
    --danger-text:  #e66767;
  }
}
:root[data-theme="dark"] {
  color-scheme: dark;
  --surface-page:   #0d0d0d;
  --surface-card:   #1a1a19;
  --surface-raised: #202020;
  --text-primary:   #ffffff;
  --text-secondary: #c3c2b7;
  --text-muted:     #898781;
  --border:         #2c2c2a;
  --border-strong:  rgba(255,255,255,0.12);
  --shadow:         0 1px 3px rgba(0,0,0,0.4), 0 1px 2px rgba(0,0,0,0.3);
  --shadow-lg:      0 16px 40px rgba(0,0,0,0.5), 0 2px 8px rgba(0,0,0,0.4);
  --accent: #3987e5; --accent-text: #86b6ef; --accent-bg: rgba(57,135,229,0.16);
  --good: #0ca30c; --good-text: #3ecf3e; --good-bg: rgba(12,163,12,0.16);
  --warning: #fab219; --warning-text: #fab219; --warning-bg: rgba(250,178,25,0.16);
  --serious: #ec835a; --serious-text: #ec835a; --serious-bg: rgba(236,131,90,0.16);
  --critical: #e66767; --critical-text: #e66767; --critical-bg: rgba(208,59,59,0.20);
  --neutral-bg: rgba(255,255,255,0.08); --neutral-text: #c3c2b7;
  --danger-bg: rgba(208,59,59,0.20); --danger-text: #e66767;
}
:root[data-theme="light"] {
  color-scheme: light;
  --surface-page: #f9f9f7; --surface-card: #fcfcfb; --surface-raised: #ffffff;
  --text-primary: #0b0b0b; --text-secondary: #52514e; --text-muted: #898781;
  --border: #e1e0d9; --border-strong: rgba(11,11,11,0.10);
  --accent: #2a78d6; --accent-text: #1c5cab; --accent-bg: rgba(42,120,214,0.10);
  --good: #0ca30c; --good-text: #006300; --good-bg: #e6f4ea;
  --warning: #fab219; --warning-text: #8a5300; --warning-bg: #fff4e5;
  --serious: #ec835a; --serious-text: #9a3412; --serious-bg: #fde7de;
  --critical: #d03b3b; --critical-text: #b3261e; --critical-bg: #fdecec;
  --neutral-bg: #eef1f5; --neutral-text: #52514e;
  --danger-bg: #fdecec; --danger-text: #b3261e;
}

* { box-sizing: border-box; }
body {
  font-family: system-ui, -apple-system, "Segoe UI", sans-serif;
  margin: 0;
  padding: 0 0 60px;
  background: var(--surface-page);
  color: var(--text-primary);
}
.wrap { max-width: 1180px; margin: 0 auto; padding: 0 20px; }

.topbar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 16px 0; border-bottom: 1px solid var(--border);
  margin-bottom: 18px; gap: 12px; flex-wrap: wrap;
}
.topbar-title { display: flex; align-items: center; gap: 10px; }
.topbar-title h1 { font-size: 18px; margin: 0; font-weight: 700; }
.topbar-title .subtitle { font-size: 12px; color: var(--text-secondary); }
.topbar-actions { display: flex; align-items: center; gap: 8px; }

.icon-btn {
  border: 1px solid var(--border); background: var(--surface-card); color: var(--text-primary);
  border-radius: 8px; width: 36px; height: 36px; font-size: 16px; cursor: pointer;
  display: flex; align-items: center; justify-content: center;
}
.icon-btn:hover { border-color: var(--border-strong); background: var(--surface-raised); }

button {
  padding: 9px 16px; font-size: 13.5px; font-weight: 600; cursor: pointer;
  border: 1px solid var(--border); border-radius: 8px; background: var(--surface-raised);
  color: var(--text-primary); font-family: inherit;
}
button:hover { background: var(--neutral-bg); }
button.primary { background: var(--accent); color: #fff; border-color: var(--accent); }
button.primary:hover { background: var(--accent-text); }
button:disabled { opacity: 0.5; cursor: not-allowed; }

input, select {
  padding: 9px 10px; box-sizing: border-box; font-size: 14px;
  border: 1px solid var(--border); border-radius: 8px;
  background: var(--surface-raised); color: var(--text-primary); font-family: inherit;
}
input:focus, select:focus { outline: 2px solid var(--accent); outline-offset: 1px; }

.banner {
  padding: 12px 16px; border-radius: 8px; font-size: 13px; margin-bottom: 18px; line-height: 1.5;
}
.banner.error { background: var(--danger-bg); color: var(--danger-text); font-weight: 600; }
.banner.info { background: var(--accent-bg); color: var(--accent-text); }

/* Stat tiles */
.stat-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 20px; }
.stat-tile {
  background: var(--surface-card); border: 1px solid var(--border); border-left: 3px solid var(--tile-color, var(--accent));
  border-radius: 10px; padding: 14px 16px; box-shadow: var(--shadow);
}
.stat-tile .stat-value { font-size: 26px; font-weight: 700; line-height: 1.1; }
.stat-tile .stat-label { font-size: 11.5px; color: var(--text-secondary); margin-top: 4px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.02em; }

/* Toolbar */
.toolbar { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; margin-bottom: 14px; }
.toolbar .search-box { flex: 1 1 240px; min-width: 200px; }
.toolbar .search-box input { width: 100%; }
.toolbar select { min-width: 130px; }
.view-toggle { display: flex; border: 1px solid var(--border); border-radius: 8px; overflow: hidden; }
.view-toggle button { border: none; border-radius: 0; background: var(--surface-raised); }
.view-toggle button.active { background: var(--accent); color: #fff; }
.jump-form { display: flex; gap: 6px; }
.jump-form input { width: 130px; }
.jump-form button { padding: 9px 12px; }

.results-count { font-size: 12.5px; color: var(--text-secondary); margin: 4px 0 12px; }

/* Badges */
.badge { display: inline-flex; align-items: center; gap: 5px; padding: 3px 9px 3px 7px; border-radius: 999px; font-size: 11px; font-weight: 700; }
.badge .dot { width: 6px; height: 6px; border-radius: 50%; flex: none; }
.tone-good { background: var(--good-bg); color: var(--good-text); } .tone-good .dot { background: var(--good); }
.tone-warning { background: var(--warning-bg); color: var(--warning-text); } .tone-warning .dot { background: var(--warning); }
.tone-serious { background: var(--serious-bg); color: var(--serious-text); } .tone-serious .dot { background: var(--serious); }
.tone-critical { background: var(--critical-bg); color: var(--critical-text); } .tone-critical .dot { background: var(--critical); }
.tone-accent { background: var(--accent-bg); color: var(--accent-text); } .tone-accent .dot { background: var(--accent); }
.tone-neutral { background: var(--neutral-bg); color: var(--neutral-text); } .tone-neutral .dot { background: var(--text-muted); }

/* Ticket cards */
.card-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(250px, 1fr)); gap: 12px; }
.ticket-card {
  border: 1px solid var(--border); border-radius: 10px; padding: 14px 16px; background: var(--surface-card);
  box-shadow: var(--shadow); cursor: pointer; transition: box-shadow 0.12s, border-color 0.12s;
}
.ticket-card:hover, .ticket-card:focus-visible { box-shadow: var(--shadow-lg); border-color: var(--accent); outline: none; }
.tc-top { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 8px; }
.tc-id { font-size: 11px; color: var(--text-muted); font-weight: 700; }
.tc-subject { font-size: 14px; font-weight: 600; margin: 0 0 10px; line-height: 1.35; color: var(--text-primary); }
.tc-meta-row { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 6px; }
.tc-updated { font-size: 11px; color: var(--text-muted); }

/* Table view */
table { border-collapse: collapse; width: 100%; font-size: 13px; background: var(--surface-card); border-radius: 10px; overflow: hidden; }
th, td { border-bottom: 1px solid var(--border); padding: 10px 12px; text-align: left; vertical-align: middle; }
th { background: var(--surface-raised); font-size: 11.5px; text-transform: uppercase; letter-spacing: 0.03em; color: var(--text-secondary); }
tbody tr { cursor: pointer; }
tbody tr:hover { background: var(--accent-bg); }

.pager { display: flex; align-items: center; gap: 10px; margin-top: 14px; font-size: 13px; }
.pager span { color: var(--text-secondary); }
.empty-state { padding: 40px 20px; text-align: center; color: var(--text-muted); font-size: 13.5px; }
.loading-state { padding: 40px 20px; text-align: center; color: var(--text-secondary); font-size: 13.5px; }

/* Modal */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(11,11,11,0.5); display: flex;
  align-items: flex-start; justify-content: center; padding: 40px 16px; overflow-y: auto; z-index: 50;
}
.modal-overlay[hidden] { display: none; }
.modal {
  background: var(--surface-card); border-radius: 14px; max-width: 760px; width: 100%;
  box-shadow: var(--shadow-lg); border: 1px solid var(--border); position: relative;
}
.modal-header { display: flex; align-items: flex-start; justify-content: space-between; padding: 22px 26px 0; gap: 12px; }
.modal-close {
  border: none; background: var(--neutral-bg); color: var(--text-primary); width: 32px; height: 32px;
  border-radius: 50%; font-size: 16px; cursor: pointer; flex: none;
}
.modal-body { padding: 4px 26px 26px; }
.status-accent { height: 4px; width: 56px; border-radius: 4px; background: var(--tone-color, var(--accent)); margin-bottom: 14px; }
.ticket-meta h3 { margin: 0 0 10px; font-size: 19px; padding-right: 10px; }
.meta-row { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 14px; }
.meta-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 10px 20px; font-size: 13px; color: var(--text-secondary); margin: 4px 0 16px; }
.meta-grid strong { color: var(--text-primary); display: block; font-size: 11px; text-transform: uppercase; letter-spacing: 0.02em; margin-bottom: 2px; font-weight: 700; }
.meta-grid > div > span { display: block; }
.description { margin-top: 14px; font-size: 13px; }
.description strong { font-size: 11px; text-transform: uppercase; letter-spacing: 0.02em; color: var(--text-secondary); }
.description-body { white-space: pre-wrap; word-break: break-word; margin-top: 6px; background: var(--surface-raised); border: 1px solid var(--border); padding: 10px 12px; border-radius: 8px; }
.tag-list { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.tag-chip { display: inline-block; padding: 3px 10px; border-radius: 999px; font-size: 11px; font-weight: 600; background: var(--neutral-bg); color: var(--neutral-text); }

.conversation { display: flex; gap: 12px; border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px; margin-top: 10px; background: var(--surface-raised); }
.conversation.private { background: var(--warning-bg); border-color: var(--warning); }
.conv-avatar {
  flex: none; width: 34px; height: 34px; border-radius: 50%; display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700; background: var(--accent-bg); color: var(--accent-text);
}
.conversation.agent .conv-avatar { background: var(--accent-bg); color: var(--accent-text); }
.conversation.requester .conv-avatar { background: var(--neutral-bg); color: var(--neutral-text); }
.conv-body-wrap { flex: 1; min-width: 0; }
.conv-meta { font-size: 12px; display: flex; align-items: center; justify-content: space-between; margin-bottom: 6px; gap: 8px; }
.conv-who { font-weight: 700; color: var(--text-primary); }
.conv-private-tag { font-weight: 600; color: var(--warning-text); }
.conv-time { color: var(--text-muted); flex: none; }
.conv-body { font-size: 13px; white-space: pre-wrap; word-break: break-word; color: var(--text-secondary); }
.modal h4 { font-size: 13px; text-transform: uppercase; letter-spacing: 0.02em; color: var(--text-secondary); margin: 22px 0 8px; }